CANCELLATION POLICY: Your appointments are very important to the team at FYBC. We reserve your appointments just for you and ask that if you must reschedule or cancel any appointment, you please provide us with 24-hour notice. We ask this so that our team will be able to adjust their schedules and we may be able to accommodate clients on our waiting list. Of course we understand that unavoidable issues come up and we will do our best to work with you in case of an emergency, etc. We will allow each client one no show or last minute cancellation every six months without charge. However, if last minute cancellations or “no shows” become a habit, you will be charged a cancellation fee each time.
• Less than 24-hours notice will result in a charge equal to 50% of reserved appointment(s)
• ‘NO SHOWS’ will be charged 100% of service amount
• Appointments made within a 24-hour period (day of) that need to cancel must do so within 2 hours of said appointment or
will be charged 50% of service price
As a courtesy, we do call to confirm the date and time 24 hours prior to your appointment as well as send a reminder email 72 hours prior to your appointment. If we are unable to reach you and only leave a message, or cannot reach you at all, please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. You are always welcome to call and double check any appointments if you’re unsure.